OUR SERVICES
Engagement Management encompasses your overall process for client based projects starting with the sales process and finishing with post implementation. It should provide the link between sales and your technical solution ensuring client satisfaction. The process should include best practices that provide a standard process which will ensure that was is sold is delivered. This removes the disconnects when the Sales, Project Management and Development Staff so they are all working with the same assumptions and priorities in support of delivering your products and services. This will result in fewer delays, scope changes and frustrations in both organizations.
Some of the major components of Engagement Manager are;
Sales Engineering
Estimating
Maintenance
Contracting
Project Management
Requirements Definition
Closure
In the end our goals is to build a custom process for your organization which will achieve greater client satisfaction, increased revenue and profitability, and your ability to take on more projects. We want your client’s to have an experience which will lead to repeat projects and generate referrals based on their exceptional experience.
We can build or refine the entire process or just work on a specific area. It is all based on your needs.
Project Management Services
We strive to have all of our projects meet financial goals, run smoothly, providing timely and accurate updates which achieving high client satisfaction.
Whether you lack your own project management staff or have a temporary need for additional project management, LaPaix Consulting can provide flexible solutions for management of your projects. This allows you to outsource all of the project or just the pieces that make sense for you. We can adapt to your methodology or use our proven methodology of project management which balancing best practices without overly complicated or expensive bureaucratic steps or processes.
PROCESS
Having a defined process in place to initiate and manage your client projects doesn't have to be overly complicated or bureaucratic. We begin by evaluating your current process, team members, and tools to determine where steps can be clarified, roles better defined and templates and content can be developed to quickly create repeatable deliverables.
TRACKING
Tracking reports allow the entire organization to understand work in progress, along with what is in the queue for future work. Reporting provides visibility to ensure projects aren't lost; allows for knowledge of their risk, schedule and budget, and ultimately verifies how successful they were.
GROWTH
If your company is about to have significant growth in adding staff you need to make sure you are ready to bring them onboard. It is important before hiring new staff that the process and roles be clearly defined, this allows them to hit the ground running from day one.
ABOUT
Serving New York's Capital Region and beyond. LaPaix Consulting works with companies big and small to help achieve seamless operations for client based projects, allowing these businesses to take on more work and grow revenue. LaPaix Consulting can help build or refine the entire engagement management process or assist on specific areas of need.